Terms of service

Last Updated: July 2026

Welcome to Pettlez Jewellery. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. Acceptance of Terms

By visiting our website, purchasing products, or using any of our services, you agree to comply with and be bound by these Terms of Service, our Privacy Policy, and our Return & Refund Policy.

If you do not agree with any part of these terms, please refrain from using our website.

2. Products & Services

We strive to display our products, descriptions, and pricing as accurately as possible. However, we do not guarantee that product descriptions, images, pricing, or other content on the website are completely error-free.

We reserve the right to:

Modify product information at any time
Correct pricing or content errors
Discontinue products without prior notice
Refuse or cancel orders when necessary

3. Orders & Payments

By placing an order, you agree that:

All information provided is accurate and complete.
You are authorized to use the selected payment method.
Orders are subject to acceptance and availability.
We reserve the right to cancel or refuse any order at our discretion.

If an order is cancelled after payment has been received, the applicable refund will be processed accordingly.

4. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on our website. However, delivery times may vary due to factors beyond our control, including courier delays, weather conditions, or unforeseen circumstances.

Pettlez Jewellery shall not be held liable for delays caused by third-party logistics providers.

5. Return & Refund Policy

Returns and refunds are governed by our Return & Refund Policy.

We currently offer returns and refunds only for damaged products reported within 3 days of delivery and subject to verification by our support team.

6. Customer Responsibilities

Customers agree to:

Provide accurate shipping and contact information.
Inspect products upon delivery.
Contact us promptly regarding any order issues.
Use the website lawfully and responsibly.

Any losses resulting from incorrect information provided by the customer shall be the customer's responsibility.

7. Return-to-Origin (RTO) Orders

If an order is returned to us due to:

Incorrect address provided by the customer
Customer unavailability during delivery attempts
Refusal to accept the order

Any additional shipping, re-shipping, handling, or related charges may be charged to the customer before the order can be re-dispatched.

8. Intellectual Property

All content on this website, including but not limited to:

Logos
Product images
Graphics
Text
Website design
Branding materials

is the property of Pettlez Jewellery and may not be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Pettlez Jewellery shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the specific order in question.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

11. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.